Error"communication failure" appears on ACQUITY console - WKB46988
Article number: 46988
SYMPTOMS
- Error"communication failure" appears on ACQUITY console
- instrument module status was OK in node properties
- capable to monitor baseline
ENVIRONMENT
- ACQUITY UPLC H-class
- ACQUITY UPLC I-class
- ACQUITY UPLC
CAUSE
unknown
FIX or WORKAROUND
- Find "StopAcquityProcesses.exe" under D:/Empower/instruments/bin.
- Right click to select "run as administrator"
ADDITIONAL INFORMATION
id46988, comms, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO