Error with ACQUITY FTN or FTNr: Sample volume out of range - WKB4435

SYMPTOMS

• "Sample volume out of range" error in ACQUITY console

ENVIRONMENT

• ACQUITY H-Class FTN
• ACQUITY UPLC I-Class FTN
• ACQUITY Arc Sample Manager FTN-R

CAUSE

The volume configuration in the ACQUITY console is incorrect.

FIX or WORKAROUND

1. Highlight the FTN sample manager in the left-hand menu tree in the ACQUITY console.
2. Select Configure > Volumes.
3. Select the appropriate needle, syringe, and loop volumes, and then click OK.
4. Select Control > Reset autosampler.

ADDITIONAL INFORMATION