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Waters

Error seen in Empower: Energy Too High - WKB3784

Article number: 3784

SYMPTOMS

  • "Energy Too High" error appears in Empower message center
  • Instrument failure noted in the Run window of Empower

ENVIRONMENT

  • ACQUITY Arc 2998 PDA Detector
  • Empower 3

CAUSE

Air bubble in the flow cell

FIX or WORKAROUND

  1. Power-down the detector.
  2. Flush the flow cell with 100% methanol at 1 mL/min for 10-15 minutes.
  3. Reboot the detector.

ADDITIONAL INFORMATION

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