Error seen in Empower: Energy Too High - WKB3784
Article number: 3784
SYMPTOMS
- "Energy Too High" error appears in Empower message center
- Instrument failure noted in the Run window of Empower
ENVIRONMENT
- ACQUITY Arc 2998 PDA Detector
- Empower 3
CAUSE
Air bubble in the flow cell
FIX or WORKAROUND
- Power-down the detector.
- Flush the flow cell with 100% methanol at 1 mL/min for 10-15 minutes.
- Reboot the detector.
ADDITIONAL INFORMATION
id3784, 2998, 2998B, 2998SFC, A-10PDA, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPPDAARCB