2695: FATAL ERROR--In VrtxTask main Assertion failed: (sm) file sepmeth.cxx, line 1184 - WKB3643

SYMPTOMS

• Upon initialization screen displays: “initializing”, then Error: --FATAL ERROR--In VrtxTask main Assertion failed: (sm) file sepmeth.cxx, line 1184 
• Cannot go to the main screen
• Restart does not resolve error
• Clear +8 does not resolve error

ENVIRONMENT

• Alliance HPLC System
• 2695 Separations Module

CAUSE

This is a low level firmware issue relating to programmable events in Methods screen

FIX or WORKAROUND

1. Perform a Clear +0 from the front panel.
   • This erases all methods, logs, user and instrument configurations, and seal pack data.
   • It does not clear the system serial number.

ADDITIONAL INFORMATION

You need to do the following after Clear +0:
1) Perform the seal pack calibration.
2) Type the IEEE address (if applicable) in system configuration in Empower.
3) Recreate all 2695 methods.