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2695: FATAL ERROR--In VrtxTask main Assertion failed: (sm) file sepmeth.cxx, line 1184 - WKB3643

Article number: 3643

SYMPTOMS

  • Upon initialization screen displays: “initializing”, then Error: --FATAL ERROR--In VrtxTask main Assertion failed: (sm) file sepmeth.cxx, line 1184 
  • Cannot go to the main screen
  • Restart does not resolve error
  • Clear +8 does not resolve error

 

ENVIRONMENT

  • Alliance HPLC System
  • 2695 Separations Module

CAUSE

This is a low level firmware issue relating to programmable events in Methods screen

FIX or WORKAROUND

  1. Perform a Clear +0 from the front panel.
    • This erases all methods, logs, user and instrument configurations, and seal pack data.
    • It does not clear the system serial number.

ADDITIONAL INFORMATION

You need to do the following after Clear +0:
1) Perform the seal pack calibration.
2) Type the IEEE address (if applicable) in system configuration in Empower.
3) Recreate all 2695 methods.

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