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BSM is grayed out in the ACQUITY console, but the BSM has green lights - WKB32636

Article number: 32636

SYMPTOMS

  • Powered-on and -off  the BSM
  • Pump has green lights 
  • Can ping pump IP address through command prompt
  • BSM is in console, but page is locked up and grayed out with no communication

ENVIRONMENT

  • ACQUITY UPLC
  • ACQUITY UPLC BSM
  • ACQUITY UPLC I-Class
  • ACQUITY UPLC M-Class
  • nanoACQUITY UPLC
  • MassLynx

CAUSE

Console processes are locked and the computer needs a reboot to restart ACQUITY processes. 

FIX or WORKAROUND

Reboot the computer.

ADDITIONAL INFORMATION

 

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