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Communication error for ACQUITY UPLC PDA Detector only - KB30462 - WKB30462

Article number: 30462

SYMPTOMS

  • Communication error for ACQUITY PDA only
  • Other components in the ACQUITY system are okay

ENVIRONMENT

  • Empower 3
  • ACQUITY UPLC PDA Detector
  • 2998 Photodiode Array Detector

CAUSE

Timing issue between PDA and node

FIX or WORKAROUND

  1. Power-off the PDA.
  2. Reboot the node that controls the PDA and let it initialize.
  3. Power-on the PDA and let it initialize.
  4. Reboot the node that controls the PDA, again, and let it initialize.
  5. Open a Run Samples window for the system, and then open the ACQUITY console.
  6. Reset the PDA via the console.

ADDITIONAL INFORMATION

 

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