Delay observed using CM-A in advanced mode - WKB300423
Article number: 300423
SYMPTOMS
- Valve positions in the column manager are incorrectly displayed after switching the valve (does not show as switched)
- Updates to ACQUITY console are slower for the CM-A when it is in advanced mode
- ACQUITY UPLC Column Manager-A can take several minutes or even overnight to update the ACQUITY Console with column switch, valve switch or temperature changes
- MassLynx shows longer delays
- Delays may be increased with Column tags connected.
- Seen with MassLynx with Firmware 1.70.25 (Driver Pack 2023 R1), not seen with Firmware 1.65 (Driver Pack 2022 R1)
ENVIRONMENT
- Empower 3
- MassLynx
- ACQUITY UPLC Column Manager-A
CAUSE
Unknown - CRI-7909 has been entered for investigation by engineering.
Note this is a display issue. The valves switch and the temperatures change but the display does not update.
FIX or WORKAROUND
- None. The Console will update eventually.
- For MassLynx systems we recommend downgrading the ICS to Driver Pack 2022 R1 (FW 1.65)
ADDITIONAL INFORMATION