Skip to main content
Waters

CM-A programmed column temperature applied to all columns - WKB2998

Article number: 2998

SYMPTOMS

  • The programmed column temperature set point is applied to all column positions in the Console.
  • Temperatures expected to be different for each column.

ENVIRONMENT

  • ACQUITY H-Class Column Manager-Active (CM-A)

CAUSE

Temperature preferences are not properly configured in Console.

FIX or WORKAROUND

  1. Go to Console.
  2. Select CM-A in instrument tree.
  3. Configure > Temperature Preferences.
  4. Choose Selected column only.

  1. Specify the temperatures to maintain the other columns.
    • Last set point
    • Off
    • oC to 90 oC
  2. Click OK.

 

 

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.