Column temperature range error; the value specified is multiplied by a factor of ten in ACQUITY H-Class - WKB2993

SYMPTOMS

• Column temperature range error (result is 300.0 °C) when a temperature of 30 °C is specified in the the ACQUITY Console

ENVIRONMENT

• Empower 2
• Empower 3 
• Driver Pack 4
• Waters Driver Pack 2016 Release 1
• ACQUITY H-Class
• CM-A

CAUSE

Problems can arise when regional settings do not match on computers across an installation.

FIX or WORKAROUND

• This defect is noted in PCS 31712 and 32459. The explanation below is taken from the Waters Driver Pack 2016 Release 1 Release Notes.
• To prevent errors when setting sample and column temperature, ensure that the client and LAC/E use the same regional settings. For example, when setting the sample or column temperature, the value specified is multiplied by a factor of ten.

ADDITIONAL INFORMATION

If the User of the Windowsservice "Watersservice" is running on a Domain Account
Check regional settings of this account too

• CRI-6219 was resolved in Driver Pack 2024 Release 1 (667007056DD).