Column temperature range error; the value specified is multiplied by a factor of ten in ACQUITY H-Class - WKB2993
Article number: 2993
SYMPTOMS
- Column temperature range error (result is 300.0 °C) when a temperature of 30 °C is specified in the the ACQUITY Console
ENVIRONMENT
- Empower 2.
- Empower 3 FR2
- Driver Pack 4
- Waters Driver Pack 2016 Release 1
- ACQUITY H-Class
CAUSE
Problems can arise when regional settings do not match on computers across an installation.
FIX or WORKAROUND
- This defect is noted in PCS 31712 and 32459. The explanation below is taken from the Waters Driver Pack 2016 Release 1 Release Notes.
- To prevent errors when setting sample and column temperature, ensure that the client and LAC/E use the same regional settings. For example, when setting the sample or column temperature, the value specified is multiplied by a factor of ten.
ADDITIONAL INFORMATION
id2993, A-30HCM, A-30MCM, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPCHA, UPCHAIVD, UPCMA, UPCMAIVD, UPPCHA, UPPCMA, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO