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Waters

Column temperature range error; the value specified is multiplied by a factor of ten in ACQUITY H-Class - WKB2993

Article number: 2993

SYMPTOMS

  • Column temperature range error (result is 300.0 °C) when a temperature of 30 °C is specified in the the ACQUITY Console

ENVIRONMENT

  • Empower 2.
  • Empower 3 FR2
  • Driver Pack 4
  • Waters Driver Pack 2016 Release 1
  • ACQUITY H-Class

CAUSE

Problems can arise when regional settings do not match on computers across an installation.

FIX or WORKAROUND

  • This defect is noted in PCS 31712 and 32459. The explanation below is taken from the Waters Driver Pack 2016 Release 1 Release Notes.
  • To prevent errors when setting sample and column temperature, ensure that the client and LAC/E use the same regional settings. For example, when setting the sample or column temperature, the value specified is multiplied by a factor of ten.

ADDITIONAL INFORMATION

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