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Error: Shutter failed to home on ACQUITY PDA and TUV - WKB2948

Article number: 2948
This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

SYMPTOMS

  • Error: Shutter failed to home in the ACQUITY Console upon initialization
  • Restart and reset does not resolve
  • Flushing of flowcell with 100% methanol does not resolve
  • Lamp hours close to 2000 hours

ENVIRONMENT

  • ACQUITY PDA detector (thermally managed/controlled)
  • Model code: UPPDALTC
  • ACQUITY TUV

CAUSE

Not enough light transmitting through the flowcell.

Poor lamp energy.

FIX or WORKAROUND

Replace lamp with PERFORMANCE PLUS HB DEUTERIUM LAMP ASSY [700005269] if ACQUITY PDA detector (thermally managed/controlled) or ACQUITY TUV Detector (serial number A10TUV001N and later).

Note: Confirm lamp part number if PDA is not thermally controlled and if TUV is earlier than serial number A10TUV001N.

ADDITIONAL INFORMATION

 

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