Skip to main content
Waters

ACQUITY H-Class QSM becomes stuck in "Setting Up" phase - WKB25697

Article number: 25697

SYMPTOMS

  • System becomes stuck at "Setting Up" phase when injection is made
  • Flow and composition can be programmed from the console and Run Samples
  • Starting an injection or sample set does not initialize pump flow or composition

ENVIRONMENT

  • ACQUITY UPLC H-Class

CAUSE

 

FIX or WORKAROUND

  1. Run stopAcquity process.
  2. Open Waters DHCP server: C:\Program Files\Waters Instruments\Waters DHCP Server Configuration.exe
  3. Remove all addresses listed and close.
  4. Open Task Manager.
  5. Go to Processes.
  6. End Process of the WDHCPServerSvc.exe.
  7. Open C:\Program Files\Waters Instruments.
  8. DHCP.XML needs to be renamed. (We suggest adding a number to this name to show how many times it has had to be renamed.)
  9. Open Waters DHCP Server Configuration.exe.
  10. Cycle-power to all ACQUITY modules and reboot all modules.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.