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H-Class: Retention times delayed because preheater configuration is configured as Active Disabled - WKB24966

Article number: 24966

SYMPTOMS

Retention times delayed but reproducible. Pressure higher than usual.

ENVIRONMENT

  • ACQUITY UPLC H-Class
  • ACQUITY UPLC I-Class

CAUSE

Preheater configuration at console was changed to active disabled.

FIX or WORKAROUND

Change Preheater configuration at console to Active configuration.

ADDITIONAL INFORMATION

id24966, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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