MassLynx inlet error "FTN was not found" - WKB249595

SYMPTOMS

• MassLynx inlet error "FTN was not found" with red status light on MassLynx inlet status page
• Sample list set to pause 

ENVIRONMENT

• MassLynx 4.1
• MassLynx 4.2
• ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)

CAUSE

Communications failure with ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)

FIX or WORKAROUND

Reboot the PC and restart MassLynx.

ADDITIONAL INFORMATION