"Instrument currently in use" message in Empower for Alliance 2465 - WKB24693
Article number: 24693
SYMPTOMS
-
Ran sample set and errors display:
-
Empower Message Center reports "W2465@1 Instrument currently in use"
-
"Run aborted - Instrument already in use".
-
ENVIRONMENT
- Alliance 2965 and 2465 ECD on Empower Enterprise using a LAC/E
CAUSE
- The module is connected to multiple systems.
- Even when not connected because of a power-off issue, the module is left in the online state.
- The 2465 external I/o cable has an issue.
FIX or WORKAROUND
- In Empower, select Config Manager, select the 2465 system, and take it offline.
- Turn off the LAC/E, 2465, and Alliance modules of the system.
- Unplug the 2465 RS232 cable from the back of the LAC/E and ECD (this allows the ECD to go out of the persistent REMOTE control displayed on the LCD screen).
- Replace the 2465 external l/o cable, 2465 i9t (700001948).
- Boot up the LAC/E and wait five minutes.
- Plug the 2465 RS232 cable back into the LAC/E and ECD.
- Boot up the 2465ECD and the Alliance (the ECD will no longer display REMOTE).
- Verify that the system says "online".
- Set up the sample set and continue.
ADDITIONAL INFORMATION
id24693, 2465, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP