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Z-axis h/w errors with ACQUITY Sample Manager - WKB24222

Article number: 24222

SYMPTOMS

  • SM-FTN z-axis error
  • "Z-Axis H/W lost steps" error 
  • "Z-axis H/w fault. Instrument will not initialize" message
  • Reset and reboot do not resolve
  • Plate configuration is correct on software

ENVIRONMENT

  • ACQUITY H-Class SM-FTN
  • ACQUITY UPLC Sample Manager
  • ACQUITY UPLC
  • ACQUITY UPLC I-Class

CAUSE

Bent needle

FIX or WORKAROUND

Replace the needle, following the instructions in the ACQUITY UPLC System Operator's Guide.

ADDITIONAL INFORMATION

 

 

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