Z-axis h/w errors with ACQUITY Sample Manager - WKB24222
Article number: 24222
SYMPTOMS
- SM-FTN z-axis error
- "Z-Axis H/W lost steps" error
- "Z-axis H/w fault. Instrument will not initialize" message
- Reset and reboot do not resolve
- Plate configuration is correct on software
ENVIRONMENT
- ACQUITY H-Class SM-FTN
- ACQUITY UPLC Sample Manager
- ACQUITY UPLC
- ACQUITY UPLC I-Class
CAUSE
Bent needle
FIX or WORKAROUND
Replace the needle, following the instructions in the ACQUITY UPLC System Operator's Guide.
ADDITIONAL INFORMATION
id24222, A-30SM, UPISMFTN, UPPFTN, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN, UPSMFTN+, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO