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"Shelf detected incorrectly near shelf (9)" error message on ACQUITY UPLC Sample Organizer - WKB227331

Article number: 227331

SYMPTOMS

  • "Shelf detected incorrectly near shelf (9)" error message

ENVIRONMENT

  • ACQUITY UPLC Sample Organizer

CAUSE

Unknown

FIX or WORKAROUND

  1. Remove all sample plates from the sample organizer.
  2. Reset the sample organizer.
  3. Replace all sample plates into the sample organizer, and then, at ACQUITY console > Sample Organizer > Configure, select  "Scan and store shelf layout".

ADDITIONAL INFORMATION

 

id227331, UPCPORG

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