UV detector lamp fails to light and communication issues - WKB22378
Article number: 22378
SYMPTOMS
- Lamp fails to light after initialization, may give Lamp lighting failure error
- "Shutter failed to home"
- Lamp is new
ENVIRONMENT
- 2475 Multi-Wavelength Fluorescence Detector
- 2487 Dual-Wavelength Absorbance Detector
- 2489 UV/Vis Detector
- 2996 PDA Detector
- 2998 Photodiode Array Detector
- ACQUITY UPLC Tunable UV Detector
- ACQUITY UPLC PDA Detector
- ACQUITY UPLC PDA eλ Detector
CAUSE
Possible air in the flow cell
FIX or WORKAROUND
- Flush the flow cell with 100% HPLC grade Methanol for at least 10 minutes.
- While flow is on , recycle power/ reboot the detector
- Wait for the detector to completely initialize.
ADDITIONAL INFORMATION
id22378, comms