Error "Needle seal move limit exceeded" for ACQUITY SM-FTN - WKB20152

SYMPTOMS

• "Needle seal move limit exceeded" error appears in console
• Needle is damaged

ENVIRONMENT

• ACQUITY UPLC H-Class
• ACQUITY UPLC H-Class Bio
• ACQUITY UPLC I-Class
• ACQUITY UPLC H-Class PLUS
• ACQUITY UPLC H-Class PLUS Bio
• ACQUITY UPLC I-Class PLUS

CAUSE

The needle has become loose from its latch.

Misaligned needle hits objects within the SM-FTN and becomes damaged.

FIX or WORKAROUND

Replace the needle (700005215), Bio needle (700005421), or I-Class needle (700008977).

Correct needle fitting on needle carriage

ADDITIONAL INFORMATION