- Error message "Needle/Seal move limit exceeded (5.0)" appears during runs or during equilibration on SM-FTN
- "Characterize Needle Seal" diagnostic passes without issue or error
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
The seal constant is too low (3 N/mm). The load cell cable needs to be reset.
FIX or WORKAROUND
- Power-cycle the SM-FTN.
- Run the "characterize needle seal" diagnostic and ensure that the seal constant is closer to 8-11 N/mm.