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Waters

Communication Error for ACQUITY PDA only - WKB1916

Article number: 1916

SYMPTOMS

  • ACQUITY console communication error for the PDA
  • PDA showing two green LEDs

ENVIRONMENT

  • Empower 3 SR2 HF 1
  • Driver Pack 4

CAUSE

  • Corrupted PDA Driver

FIX or WORKAROUND

  1. Ping to the IP address, reply.
  2. Find PDA serial number using Loader executable.
  3. Uninstall PDA driver. Go to Windows Start > All Programs > Empower Folder > Remove Instrument Component Software.
  4. Power-off ACQUITY stack.
  5. Restart the PC.
  6. Reinstall Waters Driver Pack 4, specifically PDA 1.60.
  7. Restart the PC.
  8. Wait for the OS to fully start.
  9. Power-on ACQUITY stack, waiting 45 seconds between each component, and starting with the instrument with the hub built-in.
  10. Confirm proper communication.

ADDITIONAL INFORMATION

Waters Driver Pack 4


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