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Agilent 7890 GC control panel is unavailable in the Empower Run Samples window when accessed from the LAC/E - WKB17088

Article number: 17088

SYMPTOMS

  • Agilent 7890 GC control panels are unavailable and missing from Empower Run Samples when connected directly to the LAC/E32
  • Agilent 7890 GC control panels are available when connecting to Run Samples through Citrix 

ENVIRONMENT

  • Empower 3 Enterprise
  • Citrix 
  • Agilent GC 7890
  • Agilent 7890 instrument control software version 2.6

CAUSE

The Agilent 7890 GC driver is not installed on the LAC/E32.

FIX or WORKAROUND

Install Agilent 7890 ICS v2.6 on the LAC/E32.

ADDITIONAL INFORMATION

The same symptoms can occur with Waters ACQUITY or Ethernet control devices.

Install the appropriate driver.

Lace

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