e-SAT/IN is not communicating with Empower - WKB1703

SYMPTOMS

• "Instrument failure" for the e-SAT/IN
• Green light on the e-SAT/IN is blinking
• In Empower Node properties, on the Instruments tab, the e-SAT/IN says "No" in the "OK?" column
• All other Ethernet instruments also say No in that column
• IEEE instruments say Yes in that column
• e-SAT/IN IP address does not come back in the DHCP when it is restarted
• All Ethernet instruments are connected into an Ethernet switch

ENVIRONMENT

• e-SAT/IN Module
• Empower

CAUSE

• Communication issue with the Ethernet switch

FIX or WORKAROUND

1. Reset the Ethernet switch.

ADDITIONAL INFORMATION

e-SAT/IN Module Instrument Control Software Version 1.30

e-SAT/IN Module Installation Guide