ACQUITY QSM-R "grayed out" (unavailable) in the console - WKB16952

SYMPTOMS

ENVIRONMENT

• ACQUITY QSM-R.
• ACQUITY SM-FTN-R.
• ACQUITY PDA 2998.

CAUSE

Unknown.

FIX or WORKAROUND

1. First solution:
   In Internet Explorer Options > Advanced tab > Security, check mark:
   Allow active content from CDs to run on My Computer*
   Allow active content to run files on My Computer*
   Allow software to run of install even if the signature is invalid
   
   
   
   A reboot is required.
    
2. Second solution:
   Uninstall the Internet Explorer browser.

ADDITIONAL INFORMATION

Power-cycle the system and LAC/E first to attempt to re-establish communications. You may need to recreate the system.