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Waters

"Transfer Shuttle Homing" error after upgrading ACQUITY SO Firmware to 1.50 - WKB1603

Article number: 1603

SYMPTOMS

  • Plate moving from Sample Manager to Sample Organizer catches on the lip of the Sample Organizer.
  • System stalls and times out
  • Instrument beeps
  • "Transfer Shuttle Homing" error appears in console

ENVIRONMENT

  • ACQUITY UPLC Sample Organizer Firmware 1.50
  • Plate transferring from Sample Manager to Sample Organizer
  • SO Firmware upgraded from 1.40 to 1.50

CAUSE

Defect in Firmware 1.50 for "Classic ACQUITY" Sample Organizer, causing a change in z-axis alignment with the y-axis transfer shuttle

FIX or WORKAROUND

Upgrade firmware to 1.51 or a more recent version.

ADDITIONAL INFORMATION

For more information on ICS 1.51, see the release notes here.

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