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2489 "Filter Wheel Initialization Error: No Reference Energy" - WKB15741

Article number: 15741

SYMPTOMS

  • "Filter Wheel Initialization Error: No Reference Energy" message appears during startup

ENVIRONMENT

  • 2487 Dual-Wavelength Absorbance Detector

  • New lamp installed

  • Cycling power does not fix the error

CAUSE

Lamp installed incorrectly—the notch on the lamp is not lined up with the pin in the detector housing.

FIX or WORKAROUND

  1. Reinstall the lamp with the notch on the lamp lined up with the pin in the detector housing.
  2. Power cycle to initialize.

ADDITIONAL INFORMATION

id15741, 2487, 2489, 2489B, 2489SFC, A-10UV

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