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Waters

Lamp hours do not reset on an ACQUITY UV detector - WKB1570

Article number: 1570

SYMPTOMS

  • Installed new lamp but hours do not reset.
  • In the Acquity Console under Maintain > Change Lamp is missing

ENVIRONMENT

  • Thermally controlled ACQUITY UPLC PDA
  • ACQUITY eLambda PDA
  • ACQUITY TUV

CAUSE

  • Defect in the firmware
  • Documented in tracker 26129 & 26130

FIX or WORKAROUND

  1. Update the firmware to version 1.6.
  2. If firmware update is not possible, perform the workaround below to get the lamp hours working properly:
    1. Power down detector
    2. Un-plug the flowcell ID cable
    3. Reboot PC/Lace or use stop ACQUITY Processes command
    4. Power up detector
    5. Open console for PDA and the change lamp function should now be working.
    6. Plug the flowcell ID cord back in.

ADDITIONAL INFORMATION

  • The flow cell ID function may not work after workaround performed.
    • Contact Waters Technical Service at 888-292-8377

This issue is avoided if the lamp with ID chip is installed in this detector. (PN 201000273)

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