Message "A failure occurred in requesting the instrument status" appears in Empower 3 message center - WKB13985

SYMPTOMS

• "A failure occurred in requesting the instrument status" message appears in Empower 3 message center
• Instrument failure in Empower
• Run stops

ENVIRONMENT

• Empower 3
• Alliance 2695 separations module

CAUSE

Bad Ethernet connection between PC and 2695

FIX or WORKAROUND

1. Reseat the Ethernet cable.
2. Check connections from instrument to Ethernet switch to computer.
3. Shutdown the computer, unplug the Ethernet switch, power off the instruments.
4. Power on the computer, wait until idle at the Windows desktop.
5. Plug in the Ethernet switch.
6. Power on the instruments.
7. Log in to Empower and restart the run. 

ADDITIONAL INFORMATION