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Message "A failure occurred in requesting the instrument status" appears in Empower 3 message center - WKB13985

Article number: 13985

SYMPTOMS

  • "A failure occurred in requesting the instrument status" message appears in Empower 3 message center
  • Instrument failure in Empower
  • Run stops

ENVIRONMENT

  • Empower 3
  • Alliance 2695 separations module

CAUSE

Bad Ethernet connection between PC and 2695

FIX or WORKAROUND

  1. Reseat the Ethernet cable and restart the run.

ADDITIONAL INFORMATION

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