Message "A failure occurred in requesting the instrument status" appears in Empower 3 message center - WKB13985
Article number: 13985
SYMPTOMS
- "A failure occurred in requesting the instrument status" message appears in Empower 3 message center
- Instrument failure in Empower
- Run stops
ENVIRONMENT
- Empower 3
- Alliance 2695 separations module
CAUSE
Bad Ethernet connection between PC and 2695
FIX or WORKAROUND
- Reseat the Ethernet cable and restart the run.