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Waters

Cannot communicate with 2998 PDA detector in Empower - WKB12594

Article number: 12594

SYMPTOMS

  • 2998 is listed as "OK? No" on the Instruments tab in node properties.
  • DHCP populated with the 2998, but when trying to ping the IP address, the request times out.
  • No antivirus running and the firewall is disabled.
  • 2998 is connected to an Ethernet switch box.
  • Restarting the system and computer did not resolve the issue.

ENVIRONMENT

  • 2998 PDA Detector
  • Alliance 2695

CAUSE

Bad switch box.

FIX or WORKAROUND

  1. Swap out the switch box for a new box or use a crossover cable to connect the Ethernet instrument directly to the PC.
  2. Confirm that communication is restored.
  3. Run as usual.

ADDITIONAL INFORMATION


id12594, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, 2998, 2998B, 2998SFC, A-10PDA, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms

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