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Error "Shutter failed to home" on ACQUITY PDA detector - WKB1193

Article number: 1193
This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

SYMPTOMS

  • The error "PDA Detector: Shutter failed to home" occurs
  • Recycling the power does not correct it
  • Flushing the flow cell with Mobile Phase does not correct it
  • Shutter assembly could not home when 2998 is powered-on after a shutdown

ENVIRONMENT

  • ACQUITY Console
  • Empower
  • MassLynx
  • ACQUITY UPLC PDA Detector
  • 2998 Photodiode Array Detector

CAUSE

Air bubbles is in the flow cell.

FIX or WORKAROUND

  1. Flush flow cell with 100% water, 100% methanol, or 100% acetonitrile
    1. reboot PDA with 100% water,100% methanol, or 100% acetonitrile in the flowcell
    2. If step 1 does not resolve issue move to step 2
  2. Follow the Controlling Contamination Cleaning Procedure 
  3. Reset communications.

ADDITIONAL INFORMATION

 

comms, eluent

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