ACQUITY module missing from ACQUITY Console - WKB114433

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Article number: 114433

SYMPTOMS

No communications with an ACQUITY module
After clearing the missing module from Waters DHCP and rebooting, the module does not repopulate DHCP

ENVIRONMENT

MassLynx
ACQUITY APC
ACQUITY APC Isocratic Solvent Manager
ACQUITY APC Sample Manager - FTN
ACQUITY Arc
ACQUITY Arc Sample Manager FTN-R
ACQUITY UPLC
ACQUITY UPLC BSM
ACQUITY UPLC Column Manager
ACQUITY UPLC H-Class
ACQUITY UPLC H-Class Bio
ACQUITY UPLC H-Class Quaternary Solvent Manager (QSM)
ACQUITY UPLC I-Class
ACQUITY UPLC H-Class PLUS
ACQUITY UPLC H-Class PLUS Bio
ACQUITY UPLC I-Class PLUS
ACQUITY UPLC M-Class
nanoACQUITY UPLC
PATROL UPLC Process Analysis System
ACQUITY UPLC Process Sample Manager
ACQUITY UPLC Column Heater
ACQUITY UPLC PDA Detector
ACQUITY UPLC Sample Manager
ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)
ACQUITY UPLC Sample Organizer
ACQUITY UPLC Tunable UV Detector
ACQUITY UPLC FLR Detector
ACQUITY UPLC RI Detector
ACQUITY UPLC Online SPE Man

CAUSE

Loose Ethernet cable

FIX or WORKAROUND

Reseat the Ethernet cable.

ADDITIONAL INFORMATION

id114433, A-30FL, A-30PDA, A-30SDM, A-30SM, comms, MLYNX, MLYNXV41, SUPMM, UPAPDA, UPAQSM, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARPPDA, UPARQSM, UPARSMFTN, UPBINARY, UPBSM+, UPC2PDA, UPFLRARC, UPFLRDET, UPIBSM, UPIBSM, UPIBSM+, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN, UPISMFTN+, UPMASM, UPMBSM, UPMSMFL, UPPBSM, UPPDA, UPPDAARC, UPPDAARCB, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPFLR, UPPFTN, UPPPDA, UPPQSM, UPQSM, UPQSM, UPQSM+, UPQSM+, UPQSMBIO, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN, UPSMFTN+, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO