ACQUITY module missing from ACQUITY Console - WKB114433

SYMPTOMS

• No communications with an ACQUITY module
• After clearing the missing module from Waters DHCP and rebooting, the module does not repopulate DHCP

ENVIRONMENT

• MassLynx
• ACQUITY APC
• ACQUITY APC Isocratic Solvent Manager
• ACQUITY APC Sample Manager - FTN
• ACQUITY Arc
• ACQUITY Arc Sample Manager FTN-R
• ACQUITY UPLC
• ACQUITY UPLC BSM 
• ACQUITY UPLC Column Manager
• ACQUITY UPLC H-Class
• ACQUITY UPLC H-Class Bio
• ACQUITY UPLC H-Class Quaternary Solvent Manager (QSM)
• ACQUITY UPLC I-Class
• ACQUITY UPLC H-Class PLUS
• ACQUITY UPLC H-Class PLUS Bio
• ACQUITY UPLC I-Class PLUS
• ACQUITY UPLC M-Class
• nanoACQUITY UPLC
• PATROL UPLC Process Analysis System
• ACQUITY UPLC Process Sample Manager
• ACQUITY UPLC Column Heater
• ACQUITY UPLC PDA Detector
• ACQUITY UPLC Sample Manager 
• ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)
• ACQUITY UPLC Sample Organizer
• ACQUITY UPLC Tunable UV Detector
• ACQUITY UPLC FLR Detector
• ACQUITY UPLC RI Detector
• ACQUITY UPLC Online SPE Man

CAUSE

Loose Ethernet cable        

FIX or WORKAROUND

Reseat the Ethernet cable.

ADDITIONAL INFORMATION