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Agilent LC Control Panels blank/unavailable in Empower Run Samples Window - WKB11412

Article number: 11412

SYMPTOMS

  • Agilent LC Control Panels look normal in Empower Run Samples Window when logged into the LAC/E
  • Agilent LC Control Panels blank/unavailable in Empower Run Samples Window through Citrix

ENVIRONMENT

  • Empower 3 Enterprise
  • Citrix
  • Agilent Instrument Control Framework (ICF) Support Version 2.1 Hotfix 1 for Empower Software

CAUSE

No drivers loaded on the Citrix Server, or driver mis-match between Citrix server and lac/e boxes.

ADDITIONAL INFORMATION

PCS: 55790

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