Agilent LC Control Panels blank/unavailable in Empower Run Samples Window - WKB11412

SYMPTOMS

• Agilent LC Control Panels look normal in Empower Run Samples Window when logged into the LAC/E
• Agilent LC Control Panels blank/unavailable in Empower Run Samples Window through Citrix

ENVIRONMENT

• Empower 3 Enterprise
• Citrix
• Agilent Instrument Control Framework (ICF) Support Version 2.1 Hotfix 1 for Empower Software

CAUSE

No drivers loaded on the Citrix Server, or driver mis-match between Citrix server and lac/e boxes.

FIX or WORKAROUND

1. Load Agilent Instrument Control Framework (ICF) Support Version 2.1 Hotfix 1 for Empower Software on the Citrix Server.

ADDITIONAL INFORMATION

PCS: 55790