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Sync status request failure on Alliance HPLC - WKB112859

Article number: 112859

SYMPTOMS

  • A sync status request fails
  • Acquisition log shows instrument failure 2690/5 "A sync status request has failed"

ENVIRONMENT

  • Alliance 2695

CAUSE

Bad Ethernet connection between PC and 2695

FIX or WORKAROUND

Reseat or replace the cables.

ADDITIONAL INFORMATION

This issue can also result from a bad connection on the I/O cable.

id112859, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB

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