Communication failure in all Empower 3 instruments after relocation - WKB109545
Article number: 109545
SYMPTOMS
- When attempting to configure system > node properties > instrument after relocation, all communication fails.
- All instruments pass initialization.
ENVIRONMENT
- 2695 Separations Module
- Empower 3 Personal
CAUSE
Wrong Ethernet interface is connected.
FIX or WORKAROUND
- Confirm the IP address from Network and Instrument setting.
- Switch instrument Ethernet cable to the correct Ethernet interface with IP address of 192.168.0.1 or 172.16.0.1.
- Restart the computer and instruments.
ADDITIONAL INFORMATION
id109545, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP