How to reset a waters_connect user password - WKB256463

Article number: 256463

OBJECTIVE or GOAL

Reset a waters_connect user account password.

Log in to a waters_connect user account that has been assigned the permission that allows you to reset passwords of an existing user account.
- This is typically a user account assigned the Administrator role, and for simplicity the subsequent steps assume that you are logged in to the Administrator role.
In Administration > User Admin, select the user account for which the password is to be reset and select Modify.
Select the status Active if it is not already.
Select the "Enable reset password" check box. "User must change password at next sign in" is automatically selected (you cannot clear the selection).
You then see a warning triangle in the box above the word Generate. Click on Generate and a random password is created by the software.
Copy the random password to the clipboard using the icon next to the field containing the password (or write it down).
Click on the Save icon at the top of the screen.
Log out of administrator.
Sign in with the username of the account for which the password is being reset using the random password. You are immediately prompted to set a new password,
Set a new password as instructed.
Use the password set at step 9 to log in to waters_connect Hub.

id256463, SUPWC