No communication with mass spectrometer; LND is unavailable and does not come online - WKB82423
Article number: 82423
SYMPTOMS
- Cannot bring LND online in UNIFI
- EPC cannot be pinged
- Rebooting and resetting of electronics, typhoon, or workstation (LND) does resolve the issue
- In the hyperterminal, boot sequence might stop at the point "acquiring DHCP" or display "Instrument Monitor: Client has shutdown" in case the firewall only blocks the incoming traffic.
ENVIRONMENT
- UNIFI 1.9.4 workstation
- Vion IMS QTof
- Xevo G2-XS
CAUSE
LND layer can't communicate with all instruments that are part of online instrument systems - usually the mass spectrometer, because Windows Firewall is enabled on the Instrument LAN (public) network.
FIX or WORKAROUND
Disable Windows Firewall for public networks (Instrument LAN).
ADDITIONAL INFORMATION
What is the correct setting for Windows firewall on a UNIFI workstation? - WKB25128
id82423, comms, PuTTY, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, VION, XEVOG2XSTF