Cannot search ChemSpider libraries in UNIFI - WKB56319
Article number: 56319
SYMPTOMS
- In Review > Elucidation Toolset > Discovery, on the ChemSpider tab, the Available libraries box is empty
- If you switch from Discovery to ChemSpider Search, the message "Unable to connect to ChemSpider" appears in red
ENVIRONMENT
- UNIFI
CAUSE
Customer's McAfee implementation is blocking access to the ChemSpider site.
FIX or WORKAROUND
Configure McAfee to exclude connection to ChemSpider.
ADDITIONAL INFORMATION
id56319, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC