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Waters

Cannot search ChemSpider libraries in UNIFI - WKB56319

Article number: 56319

SYMPTOMS

  • In Review > Elucidation Toolset > Discovery, on the ChemSpider tab, the Available libraries box is empty 
  • If you switch from Discovery to ChemSpider Search, the message "Unable to connect to ChemSpider" appears in red
     

ENVIRONMENT

  • UNIFI

CAUSE

Customer's McAfee implementation is blocking access to the ChemSpider site.

FIX or WORKAROUND

Configure McAfee to exclude connection to ChemSpider.

ADDITIONAL INFORMATION

 

id56319, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC

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