Start of data collection fails in UNIFI with ACQUITY UPLC I-Class PLUS FTN and BSM - WKB49100
Article number: 49100
SYMPTOMS
- Mid sample set, the sample list stops and both the FTN and BSM show a "Failed to start collecting data" error message on the side panel
ENVIRONMENT
- ACQUITY UPLC I-Class PLUS FTN
- ACQUITY UPLC I-Class PLUS BSM
- UNIFI
CAUSE
The active preheater (APH) drops out briefly and then connects again, resulting in a spike in the APH temperature.
FIX or WORKAROUND
Reseat or replace the active preheater (APH).
ADDITIONAL INFORMATION
id49100, A-30SM, RDA, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, UPBINARY, UPBSM+, UPBSMIVD, UPIBSM, UPIBSM, UPIBSM+, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN, UPISMFTN+, UPLCCOLHTR, UPNBINARY, UPPBSM, UPPFTN, UPSMFTN, UPSMFTN+, UPSMIVD, UPSMPMGR