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Start of data collection fails in UNIFI with ACQUITY UPLC I-Class PLUS FTN and BSM - WKB49100

Article number: 49100

SYMPTOMS

  • Mid sample set, the sample list stops and both the FTN and BSM show a "Failed to start collecting data" error message on the side panel

UNI failed to start collecting data.PNG

ENVIRONMENT

  • ACQUITY UPLC I-Class PLUS FTN
  • ACQUITY UPLC I-Class PLUS BSM
  • UNIFI

CAUSE

The active preheater (APH) drops out briefly and then connects again, resulting in a spike in the APH temperature.

FIX or WORKAROUND

Reseat or replace the active preheater (APH).

ADDITIONAL INFORMATION

 

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