Start of data collection fails in UNIFI with ACQUITY UPLC I-Class PLUS FTN and BSM - WKB49100
Article number: 49100
SYMPTOMS
- Mid sample set, the sample list stops and both the FTN and BSM show a "Failed to start collecting data" error message on the side panel
ENVIRONMENT
- ACQUITY UPLC I-Class PLUS FTN
- ACQUITY UPLC I-Class PLUS BSM
- UNIFI
CAUSE
The active preheater (APH) drops out briefly and then connects again, resulting in a spike in the APH temperature.
FIX or WORKAROUND
Reseat or replace the active preheater (APH).
ADDITIONAL INFORMATION
id49100, RDA, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+