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Waters

Cannot activate licenses in UNIFI - WKB24064

Article number: 24064

SYMPTOMS

  • When activating the Glycan GU Library licenses in UNIFI, a window ("Cannot Activate Licenses") appears, along with the error "87 license keycode cannot be activated on this UNIFI installation"
  • When activating the Glycan Library licenses individually, the RFMS and 2AB licenses activate with no issue, but the above error appears for the 2AA Library.

ENVIRONMENT

  • UNIFI v1.8.2
  • 2AA Glycan GU Library

CAUSE

The UNIFI version is 1.8.2.

FIX or WORKAROUND

Upgrade to UNIFI v1.9.2 before activating the 2AA Glycan GU Library.

ADDITIONAL INFORMATION

Because this library is new, introduced in UNIFI v1.9 SR2, when you visit the Waters Marketplace (https://marketplace.waters.com/apps/186896#!resources), you receive the following message.

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Download of this Library requires UNIFI Software

Your download will begin immediately after clicking on link below. Select the appropriate download for your software version.

DOWNLOAD| 2AA Glycan GU Library for UNIFI 1.9 SR2 or greater

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