In UNIFI, manual tuning is unavailable for the mass spectrometer - WKB234616

SYMPTOMS

• Mass spectrometer has no communication errors in the instrument console, but the manual tuning choice is unavailable
• Mass spectrometer gives updated readbacks and can be put into Operate
• Rebooting the mass spectrometer makes no difference
• Taking the instrument offline and resetting the workstation from Device Management makes no difference
• All other ACQUITY components can be seen in the instrument console and can be controlled, except for the column manager; it is off

ENVIRONMENT

• UNIFI 1.9.4 Workstation
• Xevo G2-XS
• ACQUITY UPLC I-Class

CAUSE

Instrument system is in error; column manager is off.

FIX or WORKAROUND

Create a new instrument system without the column manager.

ADDITIONAL INFORMATION

This workaround allows the user to use other components of the instrument system while the column manager is being fixed.