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Vion Manual Optimization does not open; message "Login failed" - WKB20132

Article number: 20132

SYMPTOMS

  • It is not possible to open Manual Optimization from a UNIFI FSE account; the message "Login Failed" appears
  • It might be possible to log in to Manual Optimization from an Administrator account

ENVIRONMENT

  • UNIFI 1.8.2, Workstation
  • Vion Driver 2.0

CAUSE

Login failed for unknown reason.

FIX or WORKAROUND

Restart the workstation (acquisition PC).

ADDITIONAL INFORMATION

This resolution also worked for the same issue in Clarity/Quartz. Restarting the console, resetting the instrument, resetting the workstation, rebooting the EPC, and restarting electronics did not help.

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