Skip to main content
Waters

Vion Manual Optimization does not open; message "Login failed" - WKB20132

Article number: 20132

SYMPTOMS

  • It is not possible to open Manual Optimization from a UNIFI FSE account; the message "Login Failed" appears
  • It might be possible to log in to Manual Optimization from an Administrator account

ENVIRONMENT

  • UNIFI 1.8.2, Workstation
  • UNIFI 1.9.4, Network
  • Vion Driver 2.0
  • Vion Driver 2.2

CAUSE

Login failed for unknown reason.

FIX or WORKAROUND

Restart the acquisition PC (UNIFI workstation environment) or application server (UNIFI network environment)

ADDITIONAL INFORMATION

This resolution also worked for the same issue in Clarity/Quartz. Restarting the console, resetting the instrument, resetting the workstation, rebooting the EPC, rebooting the LND and rebooting Vion electronics did not help.

Not able to find a solution? Click here to request help.