Skip to main content
Waters

Instrument stuck in Source Standby - WKB1811

Article number: 1811

SYMPTOMS

  • Instrument stuck in Source Standby
  • Can control API and Collision gases
  • Cannot switch to either Operate or Full Standby
  • Electronics restart does not resolve

ENVIRONMENT

  • UNIFI 1.8
  • Xevo G2 XS Tof (but could conceivably affect other MS systems)

CAUSE

 

FIX or WORKAROUND

  1. Take system offline (in Device Management/Instrument Systems tab).
  2. In the Device Management/Workstation section, right-click the workstation device and choose Reset Device.
  3. Bring system online.
  4. You can now switch MS to Operate or Full Standby.

ADDITIONAL INFORMATION

 

id1811, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC

Not able to find a solution? Click here to request help.