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Waters

Instrument stuck in Source Standby - WKB1811

Article number: 1811

SYMPTOMS

  • Instrument stuck in Source Standby
  • Can control API and Collision gases
  • Cannot switch to either Operate or Full Standby
  • Electronics restart does not resolve

ENVIRONMENT

  • UNIFI 1.8
  • Xevo G2 XS Tof (but could conceivably affect other MS systems)

CAUSE

 

FIX or WORKAROUND

  1. Take system offline (in Device Management/Instrument Systems tab).
  2. In the Device Management/Workstation section, right-click the workstation device and choose Reset Device.
  3. Bring system online.
  4. You can now switch MS to Operate or Full Standby.

ADDITIONAL INFORMATION

 

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