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Apex 3D Error in ProteinLynx Global Server (PLGS) - WKB5274

Article number: 5274

 This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

Go to step 1 to start troublshooting slow PLGS MSe processing
A basic troubleshooting path for PLGS slow MSe processing issues
Pages: 3

SYMPTOMS

  • Apex 3D Error in ProteinLynx Global Server (PLGS)

ENVIRONMENT

  • ProteinLynx Global Server PLGS

CAUSE

Corrupt Apex file.

FIX or WORKAROUND

  1. Contact Tech Support
    • There are many other things that can cause Apex3D errors
    • Please provide a detailed explanation of the circumstances under which the problem occurred
    • Also forward the contents of C:\PLGS3.0.x\logs\
  2. If tech support confirm that corruption of the Apex3D executable is the problem they will arrange for a new Apex3D.exe file.
    • IMPORTANT - Different versions of PLGS use different versions of the Apex3D executable. Please tell tech support the version of PLGS you are currently using so that they send you the right version of the Apex3D.exe. Mixing the Apex3D.exe from one version of PLGS with another version of PLGS is not supported and can result in unexpected behaviour.
  3. Follow file path C:\PLGS3.0.x\lib\apex3d.
  4. Insert new Apex 3D file.

ADDITIONAL INFORMATION

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