Acquity console shows incorrect modules in Chromeleon - WKB320774

SYMPTOMS

• Acquity console shows incorrect modules for the system
• Top left of the console shows LOCAL and not the expected system and node names 'Console for System [name] on Node [name]'

ENVIRONMENT

• Chromeleon 7.3.2
• Acquity Console
• Waters DP2022
• Waters LC analytical support Layer 3.0.0 for Thermo CDS

CAUSE

When a user closes Chromeleon they are not automatically releasing control of that instrument. The next user connecting to that system shows the local console of the node they are connected from. e.g. Citrix, which then shows unconnected or unexpected modules which are flagged red.

FIX or WORKAROUND

1. Open Chromeleon
2. Connect to the system
3. Click TAKE CONTROL
4. If hover shows someone has control then the console shows LOCAL
5. Close the console if open
6. Click RELEASE CONTROL
7. Close Chromeleon
8. Open Chromeleon
9. Connect system
10. Click TAKE CONTROL
11. Launch console

Correctly displayed console showing 'Console for System [name] on Node [name]'

ADDITIONAL INFORMATION

CRI-8422 is fixed in Waters LC analytical support Layer 3.1.0 for Thermo CDS

Waters Thermo CDS Support Layer 3.1 will only be tested with DP2024. The recommendation is to use DP2024 when moving to the Thermo CDS v3.1 support layer.