Content does not load when opening an eLearning course in Waters Learning Management System (LMS) - WKB20241

SYMPTOMS

• Content does not load for an eLearning course; messages says "waiting for waters.plateau.com"
• System check is red, indicating Flash Player needs to be updated
• Updating Flash Player to the correct version for LMS does not resolve the issue

ENVIRONMENT

• Learning Management System (LMS)
• eLearning
• Google Chrome

CAUSE

The Waters Learning Management System (LMS) website was not set to allow use of Flash Player in Google Chrome.

FIX or WORKAROUND

Add the "waters.plateau.com" website to the allowed access list for Flash Player in Chrome:

1. Open Google Chrome and open a new browser tab.
2. Specify chrome://settings/content/flash in the address bar.
3. Click ADD next to Allow.
4. Specify https://waters.plateau.com and click ADD.
5. Open your Waters Educational Services Learning Management System (WES LMS).  (Link to the WES LMS: https://waters.plateau.com/learning/...ativelogin.jsp) 
6. Open your eLearning course and confirm that the content loads.

ADDITIONAL INFORMATION