With Analyst software, all ACQUITY components are missing from ACQUITY Console - WKB123904

SYMPTOMS

• ACQUITY Console displays no components; shows only solvent reservoir tray
• Driver Pack (2019) was recently installed

ENVIRONMENT

• Sciex Analyst
• ACQUITY Console

CAUSE

Waters DHCP Server Configuration.exe does not exist.

FIX or WORKAROUND

1. Remove/uninstall the installed Driver Pack.
2. Rename the Waters Instruments folder in C:\Program Files (x86).
3. Reboot the workstation.
4. Install the 2019 Driver Pack including appropriate ICS modules; ensure that the Waters Instruments folder has been created and it includes Waters DHCP Server Configuration.exe.
5. Start Waters DHCP Server Configuration.exe and configure the IP address appropriately through the wizard (if required, reboot the workstation after doing this and reopen DHCP Server Configuration).
6. Power-on each ACQUITY component beginning with the Sample Manager. It is recommended to do this one component at a time and not to power-on a new component before the previous one has complete IP, MAC addresses, and Name and Type populated.
7. When all components are successfully added in the DHCP Server Configuration window, open the ACQUITY Console and confirm that all components are present.

ADDITIONAL INFORMATION