Skip to main content
Waters

What do I do if I forget my password in the Waters Learning Management System (LMS)? - WKB11914

Article number: 11914

ENVIRONMENT

  • Customer Facing Learning Management System (LMS) 
  • eLearning for Waters customers

ANSWER

1. Under the Sign In box, click Forgot Password?

2. Enter your User ID when prompted.

3. A temporary password will be sent to you via the email on file. 

ADDITIONAL INFORMATION

  • The email with temporary password may take about five minutes to arrive
  • You are prompted to change your password every 90 days  
  • You cannot reuse any of your last three passwords
  • Passwords are case-sensitive
  • You can use optional characters . , ~ `
  • Password must meet the following criteria:
    • Length must be between 8 and 40 characters
    • Cannot repeat a character more than twice
    • Must contain at least one English uppercase letter (A-Z)
    • Must contain at least one English lowercase letter (a - z)
    • Must contain at least one Arabic numeral (0 - 9)
    • Must contain at least one nonalphanumeric special character ! @ # $ % ^ & * ( ) - _ + = { } [ ] ' " : ; | \ 
      • There have been cases where the @ symbol caused problems with European keyboards 

Not able to find a solution? Click here to request help.