Error "SLIM has stopped working" when opening SLIMStat or the Report Generator - WKB9919

SYMPTOMS

• The NuGenesis Stability module, slim.exe, stops responding and triggers the following message when attempting to run a statistics report or the report generator on a study:
  • "SLIM has stopped working"
    • Check online for a solution and close the program
    • Close the program
• The details pane of the error message displays the following information:

  • Problem signature:
    Problem Event Name: BEX
    Application Name: slim.exe
    Application Version: 4.1.0.0
    Application Timestamp: 565c9398
    Fault Module Name: slim.exe
    Fault Module Version: 4.1.0.0
    Fault Module Timestamp: 565c9398
    Exception Offset: 0006793b
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.3.9600.2.0.0.272.7
    Locale ID: 1033
    Additional Information 1: ec86
    Additional Information 2: ec866fdfab553c731f8d3a029aaf03b1
    Additional Information 3: a279
    Additional Information 4: a279a5404e427c00dda53e4b5f396421

ENVIRONMENT

• NuGenesis 9 LMS
• NuGenesis 8 LMS

CAUSE

The user's password has more than 12 characters.  A software defect in the NuGenesis Stability client causes the client process to crash when the user's password is longer than 12 characters.

FIX or WORKAROUND

1. Set the user's password at 12 or fewer characters
2. Waters has a software patch available courtesy of H&A Scientific which resolves this issue.  Please contact Waters Technical Support if you would like to obtain a copy of the software patch for NuGenesis Stability

ADDITIONAL INFORMATION

Defect report CRI-3760 was filed for this issue.

H&A Scientific has documented this issue as KBN123 (for the SLIM Report Generator) and KBN 753 (for the SLIM client).