Reports that were printed to NuGenesis UNIFY during a network outage remain in TE TEMP after network connection is restored - WKB90250

SYMPTOMS

• Reports that were printed to NuGenesis UNIFY during a network outage are not added to the NuGenesis database
• The .mark_bad files in TE_TEMP contain the messages "[NG14632] Send request failed on iMSL" and "Server name is blank"
• Renaming the .mark_bad file to .ngd does not resolve the issue; the file remains in TE_TEMP and is soon renamed back to .mark_bad
• This test is typically part of a fault tolerance PQ (Performance Qualification) procedure

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS

CAUSE

A software defect

FIX or WORKAROUND

1. Enhancement request CRI-1822 was filed for this issue.
2. Hotfixes are available for this issue for SDMS 8.0 SR2, SDMS 9.0.1, and SDMS 9.0.2.  Contact Waters to obtain the hotfix for your version of NuGenesis.
3. This issue is fixed in NuGenesis 9.1.

ADDITIONAL INFORMATION

Once the update/hotfix is applied, the UNIFY Auto IQ has one failed result.

The NGDVO.dll fails due to the hotfix applied.
File name: C:\windows\system32\NGDVO.dll
Version: 9.0.0.48
Size: 768512
Result: Failed :->
File size mismatch error