The NuGenesis LMS client becomes unresponsive when opening a document - WKB79006

SYMPTOMS

• The NuGenesis LMS client becomes unresponsive, and "(Not Responding)" appears in the window's title bar, when opening a document
• This problem affects all users
• The following message appears in the LMS client's log file:
  • DATE TIME [1] ERROR Creon.DRAGON.PrintUtils.PrintUtils [(null)] - User: SDMS, Method: GetPrintableArea, Message: The request channel timed out while waiting for a reply after 00:10:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

ENVIRONMENT

• NuGenesis 9 LMS
• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

The PDF printer setting in the LMS server's configuration points to an offline or otherwise invalid printer.

FIX or WORKAROUND

1. Set the PDF printer in the LMS server configuration:
   1. Run the "NuGenesis LMS IIS Configuration" program on the desktop
   2. Click Next > Next.
   3. Set the PDF printer to "WatersLMS PDF Printer".
   4. Click Next > Finish.
2. Set the WatersLMS PDF Printer as the default system printer on the server:
   1. Open the Control Panel > Devices and Printers.
   2. Select the WatersLMS PDF Printer:
      • Click File menu > Set as default printer.

ADDITIONAL INFORMATION