Cannot log in to NuGenesis LMS; "DEPLOYMENTS IN ERROR" appears in the server.log file - WKB78521

Article number: 78521

SYMPTOMS

Users get an error message when trying to log in to NuGenesis LMS:
- There was no endpoint listening at http: //servername:8180/vp/services/LoginWsService that could accept the message
The NuGenesis LMS Server service is started on the machine name in the URL given in the error message
The following error message is seen in the LMS server's log file:
- 2019-10-07 22:01:57,672 ERROR [ProfileServiceBootstrap] (Thread-2) Failed to load profile:: org.jboss.deployers.client.spi.IncompleteDeploymentException: Summary of incomplete deployments (SEE PREVIOUS ERRORS FOR DETAILS):
  
  DEPLOYMENTS IN ERROR:
  Deployment "vfs:///D:/WatersELNServer/Jboss-6.0....ecurity-mx.sar" is in error due to the following reason(s): java.lang.NullPointerException
  Deployment "vfs:///D:/WatersELNServer/Jboss-6.0....deploy/eln.ear" is in error due to the following reason(s): javassist.NotFoundException: com.creon.common.security.LoginResult

An invalid session file was created in the LMS server. This invalid session file prevents the server from starting and listening on port 8180.

Go to the sessions folder in the LMS server.
- Example: Drive:\WatersLMSServer\Jboss-6.0.0.Final\SessionFiles
Look for a file named "-sessions.store". Delete this file or move it out of the SessionFiles folder.
Restart the LMS Server service.

Software defect (D_300127_05323) fixed in NG8 FR1

id78521, ELN, NGLMS, NGLMSLIC, NGLMSOPT, SUPNG